Dv999 Privacy Policy – Our Commitment to Protecting Your Data

This privacy policy applies to the dv999 platform (website: dv999.ws) and all its services. dv999 is an online gaming and entertainment platform offering Live Casino, slots, Sports Betting, and lottery services to players in Bangladesh.

We believe every user has full ownership of their personal data. That belief is what drives our commitment to a transparent and honest privacy policy. By using our platform, you are considered to have agreed to this privacy policy.

This policy applies to:

• Visiting the dv999.ws website
• Using the dv999 Mobile App
• Account Registration & Login
• Playing any game or placing a bet
• Processing deposits and withdrawals
• Contacting our support team

Dv999 only collects information that is necessary to deliver our services properly. We never ask for data we don't need. A detailed breakdown is provided below:

A) Information collected at registration:

B) Automatically Collected Information:

• Device information: Device type, operating system, browser version
• IP address: For geolocation detection and security purposes
• Session Data: Login time, logout time, active session duration
• Gaming History: Bet amounts, win and loss records
• Transaction History: Deposit & Withdrawal Records

C) For KYC Verification:

• Copy of national ID card or passport
• Selfie photo (for identity verification)
• Proof of address (optional, required for large withdrawals)

Dv999 uses your collected information solely for the purposes listed below. Your data is never used for any other purpose without your consent.

Primary Use Cases:

• Account Management: Creating your profile, verifying logins, and ensuring account security
• Service Delivery: Gaming, betting, lottery, and prize distribution services
• Financial Transactions: Processing deposits, withdrawals, and bonus distribution
• Identity Verification: Completing the KYC process and preventing fraud
• Customer Support: Complaint Resolution & Support
• Security: Detecting suspicious activity and securing accounts
• Legal Obligations: Retention of required legal records
• Improvements: Analytics to improve the platform experience

Personalized Experience:

By analyzing your gaming preferences and history, we show you offers and bonuses that are actually relevant to you. This analysis stays entirely within the platform and is never shared with third parties.

Dv999 does not sell your personal information to third parties. However, in certain limited circumstances, data may be shared with trusted partners.

Data Sharing Scenarios:

• Payment Processors: bKash, Nagad, Rocket – only the information necessary to complete the transaction
• KYC Verification Services: Approved third-party services for identity verification
• Technology Service Providers: Hosting, security & analytics service providers
• Legal Authority: When required by court order or legal obligation

Our partners are required to:

All third-party service providers we work with are bound by strict confidentiality agreements. They may only use your data for the specific purpose agreed upon and never for their own interests.

Dv999 uses cookies to provide a better browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

Cookie Controls:

You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Dv999 follows the highest industry security standards to protect your data. Our security infrastructure is continuously updated.

In the Event of a Data Breach:

In the event of a data breach, dv999 will notify affected users within 72 hours and take all necessary action. Our security team maintains around-the-clock monitoring.

You can also help keep your account secure:

• Use a strong password (at least 8 characters, including numbers and symbols)
• Never share your password with anyone
• Avoid logging in over public Wi-Fi
• Report any suspicious activity immediately
• Change your password regularly

Dv999 retains each type of data only for as long as necessary. After that, it is securely deleted or anonymized.

When you request account closure, we delete your data in stages in line with the retention periods above. Some information may need to be retained for a set period due to legal obligations, but it remains fully encrypted throughout.

Every registered user on dv999 has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

Dv999 is strictly prohibited for anyone under 18 years of age. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration
• Age is re-verified during the KYC process
• Any account identified as belonging to a minor will be immediately closed and all associated data deleted.
• Parents who have concerns are welcome to contact us

Dv999 may update this Privacy Policy from time to time. If significant changes are made, registered users will be notified via SMS or platform notification.

• The date of any changes will be noted at the top of the page
• For major changes, you will be notified at least 15 days before they take effect
• Continued use of the platform after any policy update will be considered acceptance of the revised policy.
• If you do not agree to the updated policy, you may request to close your account

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

We take all privacy-related concerns seriously. Once a complaint is submitted, we will work to resolve it as quickly as possible.