Dv999 FAQ – Frequently Asked Questions in English

Signing up on dv999 is quick and straightforward. On the registration page Enter your mobile number, password, and required details. You'll receive an OTP on your phone to verify your account. The whole process takes just 2–3 minutes.

The following information is required to register:

• Active mobile number (Bangladesh)
• Password (at least 8 characters)
• Full Name
• Date of birth (must be 18 or older)
• Referral code (optional — enter one for a bonus)

A national ID or passport may be required later for KYC verification.

No. Each individual is only permitted one account on dv999. Creating multiple accounts violates dv999's Terms & Conditions terms and may result in all accounts being suspended. Multiple accounts detected from the same device or IP address will be actioned immediately.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP to set a new password. The whole process takes just 2 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. It unlocks automatically after 30 minutes. Alternatively, email support@dv999.ws or reach us via live chat — we'll get you sorted quickly.

After logging in, click the "Deposit" button. Select your payment method – bKash, Nagad, or Rocket. Enter the amount and confirm with your OTP. Deposits are typically credited to your dv999 wallet within 5 minutes.

• Minimum Deposit: ৳500
• Maximum Deposit (per day): ৳2,00,000
• Minimum withdrawal: ৳1,000
• Maximum Withdrawal (per day): ৳50,000

Limits may differ for VIP members.

Withdrawal requests are typically processed within 15 minutes to 2 hours. During peak times, it may take up to 4 hours. Requests made between midnight and 6:00 AM may take slightly longer. If it has been more than 4 hours, please contact support.

First, wait 5–10 minutes and refresh the page. If the issue persists, email us at support@dv999.ws with your bKash/Nagad/Rocket transaction ID, or reach out via live chat. We'll get it sorted quickly.

dv999 does not charge any withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges as per their policies. No additional fees are charged by dv999.

New Registration A 100% welcome bonus is automatically applied to your first deposit. For example, deposit ৳1,000 and get an extra ৳1,000 in bonus funds. The bonus can be used across all game types.

The welcome bonus typically carries a 10x rollover requirement. This means if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing. Terms may vary across promotions. For more details, Rewards Page View.

Log in to dv999 every day to earn daily bonus points. Log in 7 days in a row to unlock a special reward. Stay active for 30 days to receive a monthly bonus reward. Bonus points can be redeemed for cash or free bets.

When someone registers using your referral link and makes their first deposit, you will earn a ৳500 referral bonus. The more active your friends are, the more commission you earn. Find your referral link in the "Referral" section of your account.

dv999 offers:

• Sports Betting: cricket, football, tennis, badminton
• Live Casino: Baccarat, Roulette, Blackjack, Poker
• Slots: 500+ Slot Machines
• Lottery: Various Lottery & Raffle Types
• Virtual Sports: Virtual Cricket & Football

Learn More Games Page View.

On the match odds page Go and select an ongoing match. Check the real-time odds and place your bet on your preferred team or outcome. Enter the stake amount and click the "Confirm Bet" button. Odds update continuously throughout the match.

Minimum bet amounts vary by game:

• Sports Betting: ৳100
• Live Casino: ৳50
• Slots: ৳20
• Lottery: ৳50 (per ticket)

Bets generally cannot be cancelled once confirmed. However, a "Cash Out" or bet refund option may be available in certain situations, depending on match conditions and odds. If a match is cancelled or abandoned, your stake will be refunded.

KYC (Know Your Customer) verification secures your account and helps prevent fraud. KYC is required to make withdrawals. Simply upload a photo of your National ID (NID) or passport. Verification is typically completed within 24 hours.

Go to Account Settings and open the "Security" section. Enable the "Two-Step Verification" option. You will receive an OTP on your mobile every time you log in. With this enabled, no one can access your account even if they know your password.

Yes. dv999 uses SSL 256-bit encryption. Your password is never stored directly — only an encrypted hash is kept. Our Privacy Policy Your information is not shared with third parties in accordance with our policy.

The dv999 app is available directly from our download page Available for both Android and iOS. Download the APK file and install it. Before installing, enable "Unknown Sources" in your phone's settings (for Android).

If you run into any issues, follow the steps below:

• Make sure your phone has enough storage space (at least 100MB)
• Requires Android 6.0+ or iOS 12+
• Enable "Unknown Sources" Setting
• If you have an older version installed, uninstall it and download the latest version
• Make sure your internet connection is stable

For any issues, contact us at support@dv999.ws.

Start by checking your internet connection. Clear your browser cache and cookies. Close the app and reopen it. Restart your device. If the problem persists, try switching to a different network (WiFi or mobile data).

lottery page Go to your preferred lottery and select it. Purchase a ticket and pick your numbers (or choose randomly). Note the draw date and time. Once results are announced, winnings are automatically credited to the winners' wallets.

Lottery winnings are automatically credited to your dv999 wallet. From there, you can withdraw directly to bKash, Nagad, or Rocket. Large prizes may require additional verification. Draw results lottery page will be visible.

Absolutely. dv999 uses a certified RNG (Random Number Generator) that has been independently tested by a neutral third party. Every draw is live-streamed and recorded for verification. Transparency is our top priority.